Returns policy

Last updated: April 4, 2022 

To make a request for a refund, refund or exchange of an order placed on the website klemabears.com , You need to contact me by email at noreply@klemabears.com , by phone at +79533240672 

Please provide your order number and the reason for your request to speed up the refund process. Your request will be reviewed within 2 days and we will notify you of the results by email. 

Requests for a refund, refund or exchange are accepted within 30 days from the date of placing the Order. 

If you decide to pay by check or money transfer, you can cancel your Order before the payment is made or if the payment is not received by us within 30 days, klemabears.com cancels your Order. 

You can send a request to cancel your order on the same day that the order was placed. Please note that if the Order has already been shipped or delivered, we will not be able to approve the cancellation request. 

Some products have special return conditions as described in the Order or the delivered product materials , so please read them carefully before making a request. In the event of a misunderstanding between the Return Policy and the terms of the product, this Return Policy will prevail. The shipping cost is non-refundable, except in cases where due to an error klemabears.com you need to contact klemabears.com and make an official request.

If the refund request is satisfied klemabears.com , payments are refunded as follows: 

-Payments by bank transfer and cheque will be refunded within seven (7) business days, and the cost of the transfer will be supported by the end user; 

-PayPal payments will be refunded within one (1) business day; 

-Other payment methods will be refunded within five (5) to seven (7) days. 

If applicable, klemabears.com reserves the right to withhold the refund until we receive a completed Product destruction letter signed by you. This refund policy is part of the TERMS AND CONDITIONS klemabears.com .